Credensa
Sales and Customer SuccessUpdated Jun 2026

Customer Success Manager resume example

Drives customer retention, adoption, expansion, and satisfaction through proactive relationship management. Use this example as a reference when building your own ATS-ready resume.

Build Your ResumeBest Template for Customer Success Manager

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Professionals building careers at

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Professional summary

Customer Success Manager with 5 years of experience managing enterprise SaaS accounts, achieving 95% annual retention rate and 30% year-over-year expansion revenue. Managed a portfolio of 40+ accounts worth $5M in annual recurring revenue. Skilled in health scoring, executive engagement, and outcome-based success planning.

Key skills

customer retentiononboardingexpansionQBRshealth scoringadvocacy

Role details

Salary range: $75K–$130K

Domain: Sales and Customer Success

Boards: LinkedIn, Indeed, Success Jobs

ATS keywords

customer successretentionNPSrenewalexpansion

Experience bullets example

Realistic examples of how to phrase experience for a Customer Success Manager resume.

01Managed portfolio of 40+ enterprise accounts representing $ARR, achieving 95% annual retention rate and 120% net revenue retention through proactive engagement
02Drove 30% year-over-year expansion revenue by identifying upsell opportunities, conducting quarterly business reviews, and aligning product adoption with customer business outcomes
03Built a customer health scoring model using product usage, support tickets, and survey data that accurately predicted churn risk 60 days in advance with 85% precision

Related roles

Account ManagerSales RepresentativeAccount Executive

Proof examples

  • retention rates
  • NPS scores
  • expansion revenue
  • case studies

Recruiter signals

  • retention rates
  • NPS improvement
  • expansion revenue

Further reading

Build a Career Proof Record →Software Engineer Resume Checklist →